Privacy Policy

Last Updated: June 2026

Hyem Frames ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect any personal information that you provide when using our website.

1. Who We Are

Hyem Frames is a timber frame design, manufacture and installation company based in the United Kingdom. For the purposes of data protection legislation, the data controller is:

Hyem Frames Ltd
Address: Newburn Haugh Industrial Estate, 10 Riversdale Ct, Newcastle upon Tyne NE15 8SG
Email: info@hyemframes.co.uk

2. Information We Collect

We may collect and process the following information:

Name
Company name
Email address
Telephone number
Project location
Project information and enquiries submitted through our contact forms
Information provided when requesting quotations, technical information or downloads
Website usage data collected through cookies and analytics tools

3. How We Use Your Information

We use your information to:

Respond to enquiries and requests
Provide quotations and technical support
Discuss potential projects
Improve our website and services
Send information you have requested
Maintain records of communications
Comply with legal and regulatory obligations

We will only use your personal information where we have a legitimate business reason or where you have provided consent.

4. Marketing Communications

We may occasionally send information about our products, services, projects or industry updates where you have requested information from us or opted in to receive communications.
You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe link provided.

5. Sharing Your Information
We do not sell or rent personal information to third parties.
We may share information with trusted service providers where necessary to operate our business, including:

Website hosting providers
Email and communication platforms
Professional advisers
Regulatory authorities where required by law

All third parties are required to respect the security of your personal information and process it in accordance with applicable laws.

6. Data Storage and Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure.

While we take appropriate security measures, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

7. Cookies
Our website may use cookies to improve functionality and understand how visitors use the site.
Cookies help us:

Monitor website performance
Improve user experience
Analyse visitor behaviour through website analytics

You can manage or disable cookies through your browser settings.

8. How Long We Keep Your Information

We will only retain personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting or reporting requirements.

9. Your Rights

Under UK data protection legislation, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict or object to processing
Request transfer of your information
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided above.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and become effective immediately upon publication.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:
Hyem Frames
Email: info@hyemframes.co.uk]
Telephone: 07493 802277
If you are not satisfied with our response, you may contact the UK Information Commissioner's Office (ICO):
https://ico.org.uk